


Try the troubleshooting in this article starting from Step 1.

I have an invalid profile error message.Sometimes this is not possible and the player will need to delete their old save and make a new save so they can continue playing the game, in these cases our support agents can return the inventory (Cars, Credits, Vanity items, Wheel Spins) we can identify from your last save This article is meant to provide troubleshooting to attempt to recover an older or lost save for players.
